Accounts & sign-in
Creating an account
You can start playing with just a username and password, created in the game itself. Linking a Google account (Settings → Link Google) is recommended: it lets you sign in on any device with one tap and is the strongest protection against losing access.
I can't sign in
- Username accounts: usernames are not case-sensitive, passwords are. There is currently no automated password reset — if you're locked out, use the contact form with your character name and any detail that proves the account is yours (regions unlocked, gear worn, approximate coin count).
- Google sign-in: make sure you're choosing the same Google account you first signed in with. A different Google account creates a different wanderer.
- In the Android app: if Google sign-in fails repeatedly, check that the Play Store app is up to date, then try removing and re-adding your Google account in Android settings.
My progress seems gone
Progress lives on the server, not on your device — clearing your browser or reinstalling the app cannot delete a character. If you load in and see a fresh character, you are almost certainly signed into a different account (usually a second Google identity or a typo'd username). Sign out and back in with the original credentials. If you genuinely believe data is missing, contact us with the character name and when you last played.
Deleting your account
You can permanently delete your account and all its data at any time — the process is described on the account deletion page.
Troubleshooting — browser
- Requirements: any modern browser — Chrome, Firefox, Edge or Safari, on desktop or mobile. No install or plug-in is needed.
- The game loads but looks stale or broken after an update: hard-refresh (Ctrl+Shift+R, or long-press reload on mobile). The game updates itself via a service worker; a hard refresh forces the newest version immediately.
- Black screen or WebGL error: check that hardware acceleration is enabled in your browser settings, and that the tab isn't running under an aggressive battery-saver.
- Disconnections: Wanderer holds a live connection to the server. Corporate proxies and some VPNs interfere with WebSockets — if you disconnect constantly on one network and never on another, the network is the cause.
Troubleshooting — Android app
- The app is the same game as the browser version; your account works in both.
- Stuck on loading: force-close and reopen; if it persists, clear the app's cache (not its storage) in Android settings.
- Rewarded ads not appearing: ad availability varies by region and time; the game never locks anything behind an ad, so nothing is lost when none are on offer.
- The app is behind the browser version: updates roll out through the Play Store over a few days. The browser at playwanderer.online/game always has the newest build.
Reporting a bug
Bug reports genuinely shape the game — several of the changes in the changelog started as player reports. A useful report includes:
- Your character name.
- What you did, what you expected, and what happened instead.
- Where you were (region or coordinates from the world map screen).
- Platform — browser (which one) or the Android app.
- A screenshot, if the problem is visible.
Send it through the contact form, or share it in the community if you prefer — see community.
Response expectations
Wanderer is built and run by one independent developer. Messages are read personally and answered as quickly as real life allows — usually within a few days. Account-access problems get priority. There is no paid support tier and no queue-jumping; patience is appreciated and repaid.